FAQ

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:   Billing Address Shipping Address Email Address Credit Card Information In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser

Information Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email support@goliathdirect.com to request a refund and we will assign you atracking #.

2. Mail your returned item to:     

Goliath Direct     

Returns Department Tracking #    

 911 Sheehan Ave     

Glen Ellyn, IL. 60137

3. Include in your package a signed letter stating the reason for your return and theoriginal receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include camera’s, scooters, and certain adventure and ready to eat meal products. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Shipping Policy

Orders that DO NOT have a viable UNITED STATES shipping address will not be fulfilled under any circumstances.

Turnaround

All orders are processed within 48 hours Monday - Friday 8am - 5pm. Depending on where your product is shipped from will determine the lead-time for delivery. We will do everything we can to ensure that your product is shipped to you as fast as possible.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Just added to your wishlist:
My Wishlist
You've just added this product to the cart: